Please follow troubleshooting instructions below:
1. Make sure board is fully charged.( Make sure board is straight. Its best to it inside the box to make sure its on an even platform.
2. Turn off board. Hold power until it beeps and lights flash. Keep holding for 5 seconds.
3. Let go of the power button and turn the board off for 10 seconds.
After these steps are done board should be reset to factory settings.